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Electronic funds transfer (EFT) FAQs

Get answers to all your questions regarding EFTs.

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  • To enroll for Electronic Funds Transfer (EFT), you must be a current OptumRx®-contracted pharmacy.

    An EFT enrollment form is available online and must be filled out completely with organization, banking, and contact information. Once completed, the form can be faxed or mailed to OptumRx.

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  • Claims received after your EFT enrollment has been processed will be paid electronically. Please allow 30 days after mailing or faxing the application for the EFT enrollment process to be completed.

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  • A pharmacy will know that its enrollment has been completed when the electronic funds are deposited into the authorized bank account. No other notification will be sent.

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  • No. You will continue to use your current process for all claims submissions.

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  • You must complete the ERA enrollment form. OptumRx will require your FTP and/or PGP key information.

    Once you receive the 835 electronically, you will need to provide and maintain the equipment, software, and personnel necessary to reliably receive, process, and maintain electronic documents in accordance with all applicable laws and regulations.

    Some pharmacy software vendors provide such software to their subscribers.

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  • If your EFT is late or missing, please contact OptumRx Provider Relations at Pharmacy Provider Relations Intake Form (optumrx.com).

    The Centers for Medicare & Medicaid Services (CMS) provides free software called Medicare Remit Easy Print (MREP) that allows professional providers and suppliers to print and view the HIPAA compliant 835. For more information regarding this software, please access the CMS website here.

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