Submitting a prior authorization request
To simplify your experience with prior authorization and save time, please submit your prior authorization request to OptumRx® through any of the following online portals:
Did you know...
More than half of the prior authorizations we receive each month are through electronic prior authorization (ePA). This number continues to grow. Many practices, however, remain unaware of the benefits that ePA offers.
The benefits of ePA ensure an optimal experience for both member and provider.
Member - ePA simplifies the prior authorization process, ultimately getting members the medications they need faster, minimizing disruption to therapy.
Provider - ePA saves administrative time by making it easier to submit and track prior authorizations, and enables faster turnaround of coverage determinations.
If you cannot submit requests to the OptumRx® Prior Authorization Department through ePA or telephone, click here.
Training
For help with CoverMyMeds, click For help with Surescripts, click
https://www.covermymeds.com/main/support https://surescripts.com/enhance-prescribing/prior-authorization
The American Medical Association (AMA) wants to help bring ePA awareness to physician practices. Click this link to leverage the AMA's video series to educate your staff about the power and the advantages of ePA.
Other ways to submit a prior authorization
If you are experiencing technical difficulties, please call us at 1-800-711-4555 to submit a verbal prior authorization request
Hours
5am PST to 10 pm PST, Monday through Friday
6am PST to 3 pm PST, Saturday
If you cannot submit requests to the OptumRx® Prior Authorization Department through ePA or telephone, click here.