ATTN: Enhanced process for providers receiving prescription renewal requests
Optum is streamlining our provider notification process when patients request authorization for a prescription. E-prescribing (eRx) will remain the primary channel for sending these notifications. Providers who are not eRx-enabled will now receive these notifications via secure direct message within their EHR workflow. (Providers who do not have direct messaging enabled will receive fax notifications.) We encourage providers to work with their EHR/health system IT contact to enable the secure direct messaging feature.
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