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Key Benefits of Home Delivery

17% average lower prescription cost vs retail. 1

10% higher patient satisfaction than retail.2

Accuracy rate of 99.99%.3

Free 2-day shipping on all standard orders.

70% of orders ship within 1 day.4

Overnight delivery available via FedEx for urgent prescriptions.

24/7 patient access to a pharmacist.

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How It Works

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Improved Medication Adherence

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A new analysis across diabetes, hypertension and statin therapeutic classes shows
that members are more adherent to their medication therapy when filling their
prescriptions at home delivery vs. a retail pharmacy. 5

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Glucose
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Diabetes

Home delivery has
6.6% more adherent
members.* 

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Hypertension
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Hypertension

Home delivery has 
4.1% more adherent
members. *

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Statins
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Statins


Home delivery has
5.8% more adherent
members. *

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Learn More

Download information about shipping sensitive materials.
Read about how OptumRx uses sustainable packaging.

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1.      Internal OptumRx analysis of 2018 home delivery claims.
2.      Internal NPS Scorecard, 2018 Patient NPS HD vs. Retail.
3.      Internal OptumRx analysis.
4.      Based on 55M scripts shipped in 2018, internal HDP reporting.
5.      OptumRx paid claims assessed from Jan.–Dec. 2018 for OptumRx Direct Commercial — Focused on diabetes hypertension, and statin class utilizers with majority of fills at
         either home delivery or retail pharmacies. Note: Each percent difference is calculated as a geometric difference and percent differences are not additive.

* As determined when comparing PBM members who will their prescription using 90-day home delivery vs. PBM members who fill their 90-day prescriptions at retail.