How to Prescribe: Quick Start Guide to Answer your questions
Key benefits of home delivery
- 20% higher medication adherence with home delivery 90-days versus 30-day supply at retail.7
- 17% average lower prescription cost vs. retail.2
- 10% higher patient satisfaction than retail.3
- Higher accuracy rate of 99.99%4 vs. retail at 98.5%.5
- 6.6% higher medication adherence with auto-refills8
- Free shipping on all standard orders.
- 70% of orders ship within 1 day.6
- Overnight delivery available via FedEx for urgent prescriptions.
- 24/7 patient access to a pharmacist.
Home delivery drives better clinical outcomes for your patients
See how home delivery works for your patients
Home delivery creates a better patient experience, with improved accuracy4,5 and lower costs,2 both compared with retail.
Get your patients started today with home delivery
ePrescribe to:
Optum Home Delivery
(OptumRx Mail Service)
6860 W 115th Street, Suite 150
Overland Park, KS 66211-2454
NCPDP ID = 0556540
Or call our dedicated clinician line at 1-800-791-7658, TTY 711.
- Percentage Adherent Utilizers - Retail 30 vs. Retail 90 vs. Home Delivery 90, M & R Population
- Internal OptumRx calculation of patient cost savings, assuming 2.5 copay at home delivery.
- Internal NPS Scorecard, 2018 Patient NPS HD vs. Retail.
- Internal OptumRx analysis
- P.J. Campbell, M. Patel, et al. Systematic review and meta-analysis of community pharmacy error rates in the USA: 1993-2015. BMJ Open Quality v..7(4); 2018. Accessed at https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6173242/.
- Based on 55M scripts shipped in 2018, internal HDP reporting
- OptumRx clinical analytics. Home delivery vs. retail study: Medication adherence among mail-order pharmacy users versus retail pharmacy users for direct commercial in 3 classes. January 2018 – December 2018.
- Internal OptumRx analysis, UHC M&R MAPD population, excluding PDP membership, January 1, 2020 – December 31, 2020
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