How to Prescribe: Quick Start Guide to Answer your questions
See the benefits
Our research shows Optum Home Delivery reduces medication adherence barriers, drives greater health outcomes and lowers total cost of care.
Higher medication adherence - We analyzed 3 chronic conditions; participants had a 20%+ higher medication adherence with home delivery 90-day vs. 30-day supply at retail. (8)
Lower prescription costs and increased savings - Home delivery is 17% less expensive than retail, saving patients on average $10 to $12 when switching from retail. (3)
Fast, accurate and efficient 24/7 pharmacy - Home delivery provides patients a fast and efficient pharmacy service with prescription fills at 99.99%4 accuracy vs. retail at 98.5%. (3)
Greater patient satisfaction - We serve millions of people using our full-service pharmacy and, on average, achieve a 10% higher patient satisfaction rate than at retail. (7)
Home delivery drives better clinical outcomes for your patients
See how home delivery works for your patients
Home delivery creates a better patient experience, with improved accuracy4,5 and lower costs,2 both compared with retail.
Get your patients started today with home delivery
Optum Home Delivery
(OptumRx Mail Service)
6800 W 115th Street, Suite 600
Overland Park, KS 66211-9838
NCPDP ID = 1718634
Or call our dedicated clinician line at 1-800-791-7658, TTY 711.
*What do we mean by “adherence”? Simply put, adherent patients use their medications as directed. We use Proportion of Days Covered, or PDC, as used by the Pharmacy Quality Alliance, a recognized standards-setting organization.
1.Percentage Adherent Utilizers - Retail 30 vs. Retail 90 vs. Home Delivery 90, MAPD Population, 2021
2.Pages-Puigdemont N, Mangues MA, Masip M, et al. Patients’ perspective of medication adherence in chronic conditions: a qualitative study. AdvTher. 2016: 33(10):1740-1754.
3.Internal calculation of patient cost savings assuming 2.5 copay at Home Delivery, Commercial population.
4.Internal Optum Rx analysis.
5.Kaiser Family Foundation, kff.org 2019 poll.
6.Campbell P.J., Patel M., et al. Systematic review and meta-analysis of community pharmacy error rates in the USA: 1993-2015. BMJ Open Quality v.7.
7.Internal NPS Scorecard, 2022 Patient NPS HD vs. Retail.
8.Optum Rx clinical analytics. Home delivery vs. retail study: Medication adherence among mail-order pharmacy users versus retail pharmacy users for direct commercial in 3 classes. January 2021–December 2021.