It is the responsibility of the network pharmacy provider to remain compliant and ensure all staff are trained on applicable laws, rules, regulations and regulatory guidance. Training includes but is not limited to Anti-FWA, Code of Conduct (general compliance), Cultural Competency (CAMA), Abuse, Neglect and Exploitation (ANE).
Resources to distribute
Abuse, Neglect & Exploitation (ANE)
Access ANE training materials.
Cultural Competency Training
Access cultural competency training materials.
"Your Rights" forms for enrollees
Access "Your Rights" forms for enrollees.
Optum Rx code of conduct policies
CMS requires Network Pharmacy Providers to provide access to the Optum Rx code of conduct policies to staff. CMS does not require adoption of these policies.
Reporting a FWA Incident
Report suspected or potential FWA incidents.